Privacy Policy

Use of this website is subject to the following terms and conditions which you are deemed to accept by continuing to browse these pages. If you do not agree to these terms and conditions, please leave this site now.

The Miscarriage Clinic does not sell, rent or loan any identifiable information regarding customers to any third party without your consent.

Any information that you give us is held with the utmost care and security. It will not be used in ways to which you have not consented.

Use of information

As a user of our site you will always have control of the data we collect about you. However, there will be areas of the site that will require you to provide certain information for you to be able to use or access them. We will not collect any information about individuals, except where it is specifically and knowingly provided by them. Examples of such information are:

Name Address
Telephone number
Email address

Site & Content Personalisation

We will use information that you provide about yourself and your preferences to try and provide you with web content which we believe to be relevant and of interest to you.

Analysis

Data collected via the Internet may be used to carry out analysis that will allow us to monitor the success of our service and plan future site content and activity. Data will also be used to allow us to profile our customers to understand their requirements better and to help us improve our service.

‘Cookies’

The Miscarriage Clinic use a feature of your Internet Web Browser called a ‘Cookie’ on our site. A Cookie is a file that your Web Browser places on your computer’s hard disc which allows us to help you get the best out of your visit to the site. The Miscarriage Clinic uses ‘Cookies’ to make accessing the site more convenient. The Miscarriage Clinic Cookie will remain on your hard disk indefinitely. Most browsers accept cookies automatically. Cookies can be deleted from your browser, or if you would prefer, by amending your browser settings you can prevent their automatic receipt. Please note that we do not use Cookies to retrieve personal information about you from your computer, unless the information has been knowingly and willingly been provided by you.

How to opt-out of receiving communications

If you would prefer to make your opt-out request in writing please send all correspondence to the following address;

Centre for Reproductive Immunology and Pregnancy (CRP Clinic)
Bramshott House
137-139 High Street
Epsom
Surrey
KT19 8EH

Your rights

In addition to The Miscarriage Clinic safeguards, your personal data is protected in the UK by the Data Protection Act. This provides, amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is needed. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.

Policy changes

Any changes to this policy will be posted here.

Links to external websites

The Miscarriage Clinic accepts no responsibility for the content of any site to which a hypertext link from this site exists. Such links are provided for your convenience on an “as is” basis with no warranty, express or implied, for the information provided within them.

Security

The Miscarriage Clinic treats all the data held with the utmost care and security. Any details you give will remain completely confidential.

MORE DETAILS

Please read it carefully to understand how your personal information will be treated. We will be the “controller” of the personal information which you provide to us or which we collect from you.

1. Personal information that we collect

We collect a range of personal information relating to you, including your:

  • name;

  • email address;

  • telephone number;

  • credit or debit card information and/or other payment information;

  • delivery and billing address;

  • IP address; and

  • any other personal information that you choose to provide to us when you complete our online contact forms or otherwise make contact with us.

2. How we use your personal information

We use your personal information as follows: 

  • to maintain our relationship with you whilst you are a customer; 

  • to process orders and provide agreed goods and services to you; 

  • for invoicing, processing payments, account set up and maintenance, to communicate with you, including to respond to information requests/enquiries submitted and/or to obtain your feedback on our products and services; 

  • for record keeping, statistical analysis and internal reporting and research purposes;

  • to ensure data security and to provide you with access to secure areas of our Websites;

  • to notify you about changes to our products and services; to decide on and notify you about price changes; 

  • to monitor the quality of our products and services; 

  • for logistical purposes, including to plan and log delivery routes; 

  • to investigate any complaint you make; to provide evidence in any dispute or anticipated dispute between you and us; 

  • to customise various aspects of our Websites to improve your experience; 

  • to pre-complete online forms on our Websites. For example, if you have provided an address when using one service, the Websites computers may automatically fill in that information on an order form for another service; 

  • as we may otherwise consider necessary to support the operation of our Websites; 

  • to obtain credit references, credit checks and for debt collection, fraud detection and prevention and risk management purposes; 

  • to monitor and/or record telephone conversations to or from you in order to offer you additional security, resolve complaints, improve our service standards and for staff training purposes; 

3. Security

We use reasonable security methods to protect the personal information that we process, including Internet standard encryption technology (“SSL“ or “Secure Socket Layer“ technology) to encode personal information that you send to us through our Websites. SSL works by using a private key to encrypt data that‘s transferred over the SSL connection. To check that you are in a secure area of the Website before sending personal information to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key. 

However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can be guaranteed to be secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer to us over the Internet.

4. Your rights

The following section explains your rights. The various rights are not absolute and each is subject to certain exceptions or qualifications. 

We will grant your request only to the extent that it follows from our assessment of your request that we are allowed and required to do so under data protection laws. Nothing in this Privacy Statement is intended to provide you with rights beyond or in addition to your rights as a data subject under data protection laws. 

  •  1. The right to be informed - You have the right to be provided with clear, transparent and easily understandable information about how we use your personal information and your rights. This is why we’re providing you with the information in this Privacy Statement. 

  •  2. The right of access - You have the right to obtain a copy of your personal information (if we’re processing it), and other certain information (similar to that provided in this Privacy Statement) about how it is used. This is so you’re aware and can check that we’re using your personal information in accordance with data protection law. We can refuse to provide information where to do so may reveal personal information about another person or would otherwise negatively impact another person‘s rights. 

  •  3. The right to rectification - You can ask us to take reasonable measures to correct your personal information if it’s inaccurate or incomplete. E.g. if we have the wrong date of birth or name for you. 

  •  4. The right to erasure - This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal information where there’s no compelling reason for us to keep using it or its use is unlawful. This is not a general right to erasure; there are exceptions, e.g. where we need to use the information in defence of a legal claim. 

  •  5. The right to restrict processing - You have rights to ‘block’ or suppress further use of your personal information when we are assessing a request for rectification or as an alternative to erasure. When processing is restricted, we can still store your personal information, but may not use it further. We keep lists of people who have asked for further use of their personal information to be ‘blocked’ to make sure the restriction is respected in future. 

  •  6. The right to data portability - You have rights to obtain and reuse certain personal information for your own purposes across different organisations. This enables you to move, copy or transfer your personal information easily between our IT systems and theirs (or directly to yourself) safely and securely, without affecting its usability. This only applies to your personal information that you have provided to us that we are processing with your consent or to perform a contract which you are a party to (such as pay and compensation services), which is being processed by automated means. 

  •  7. The right to object - You have the right to object to certain types of processing, on grounds relating to your particular situation, at any time insofar as that processing takes place for the purposes of legitimate interests pursued by CRP Clinic or by a third party. We will be allowed to continue to process the personal information if we can demonstrate “compelling legitimate grounds for the processing which override [your] interests, rights and freedoms” or we need this for the establishment, exercise or defence of legal claims. 

  •  8. Rights in relation to automated decision making and profiling - You have the right not to be subject to a decision based solely on automated processing (including profiling), which significantly affects you, subject to some exceptions. Where this is the case, you have the right to obtain human intervention, voice your concerns and to have the decision reviewed.

Information for Website Cookies and Policies

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